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Front Office - Fishtail Mountain School of Hospitality, Tourism & Management
Welcome to Fishtail Mountain
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Front Office
Front Office

We offer basic front office training, it includes telephone etiquette, check in / check out procedure, reservation entry and complain handling. We also address customized course as per client requirement. After course completion student will be awarded with certificate from Fishtail Mountain School of Hospitality, Tourism and Management.

  • 2 Days Course
    • Telephone etiquette and communication technique
    • Basic Front office operation
  • 5 Days Course
    • Telephone etiquette and communication technique
    • Basic Front office operation
    • Up selling program
    • Over booking and denying accommodation